General terms and conditions
1. Introduction
The general terms and conditions of sale detailed below only govern the contractual relationshio between the User (hereafter referred to as You) and the trader Maison Pratic (hereafter referred to as We) belonging to the company Maisons & Familles SARL with a capital of 20,000 Euros, whose heardquarders is located at 13 rue du foyer - 69100 Villeurbanne and registered on the register of companies and commerce in Lyon under the number B 525 341 236 ; EU VAT FR21525341236. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, havind read them. These Terms ans Conditions of sale are important to you and Maison Pratic as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
2. Ordering
There are 2 different ways of placing an order :
-by internet on our webside : Maison Pratic (24 hours a day and 7 days per week)
-by telephone on +33 478 424 623 (non surtaxes call). From Monday to Saturday between 9 a.m. and 7 p.m.
the ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmes your basket, you must : log in ; choose your delivery method;
-accept the general terms and conditions of sale by tickingthe box reserved to this effect on the order summary page (entitled "order summary")
-select your method of payment.
Once you have chosen your method of payment, you must pay your order, which legally finalises the purchase agreement made with Maison Pratic.
3. Product informations
Maison Pratic takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from ours partners and suppliers and the photographs illustrating the products ; this however, within the technical limits that exist and with respect for the standards on the market.
4. Prices
The prices indicated on the site are in euros and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rate as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error, etc.) your order will be cancelled, even if it has been initially validated.
5. Availability
Please note that we will honour your order while stock is available.
If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for a product within 30 days following the date of payment.
If there are certain products that are temporarily unavailable, we will send the available products and will refund the shipping fees for the rest of the order. If available, we will offer you a replacement for an unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction - satisfied or your money back) the return postage will be covered by us.
6. Delivery methods
Maison Pratic offers several methods of delivery. For further details, please refer to our delivery page.
if your product is shown to be "in stock" on our website when you place your order, the numbers of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows :
-dispatch time (24h-48h)=payment validation+order preparation+parcel collection by carrier
-delivery time of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch.
Dispatch and delivery times are given in working time.
Lost parcels :
Maison Pratic does every thong in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon the receipt of your claim (ex 7 days with international colissimo, 5 days by GLS); during this period, no reimbursement or re-delivery will take place.
Upon reception of your order, we recommand that you verify your products with the order taht you placed with us and if necessary, write any anomalies that may have occurred on the deliverey voucher, not forgetting to sign it. Without prejudice and with repect to the applicable legal guarantees, we recommend that you address any reservationd you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following adress or by email : Maison Pratic, Customers Service department, 13 rue du foyer 69100 Villeurbanne France, fax (+33 958 786 903)
If you accept an unopened item, you are required to tick DELIVERY UNOPENED on your delivery report documentation, and retain this signed documentation as proof. You will have 7 calendar days to report any damage to contact@maisonpratic.com
7. Tax-free shopping
Please note that the VAT is not refundable
8. Secure Payment
Maison Pratic has been choosen to guarantee payment secure with 3D secure. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.
Maison Pratic offer three methods of payment depending on the product purchased : Credit Card (Visa, Visa electron, Maestro or Master card), bank transfer and Paypal.
When you pay by credit card, your account will be debited 4 days after the day of your order, on the condition that we have received pre-authorization for your payment. If sufficient funds are not available, your order will not taken in account. For payments made on line by credit card, the secure socket layer, is used, which allows your banking information to be encrypted when on network. For security reasons, all orders pai by bank card are verified are verified by Maison Pratic. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and any trying to avoid any delay, when you place your order please enter the following : a professional or paid-for-e-mail address-a-land line telephone number ( work or home) where you can be reached at any timie of the day. Furthermore for any order above the amount established by Maison Pratic, a piece of ID as well as proof of address will requested ans should be sent via fax, Post, or e-mail. We apologise for any inconvience this may cause, however, these measures are taken to protect our customers from possible fraud associated with bank cards.
Bank transfer payment : your payment will be proceed when your bank transfer is received. Once the payment is received we will dispatxh your goods. The processing off-line payment may take several days.
9. Right of Retraction-Satisfied or your money back
Maison Pratic allows you 15 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product with the time frame, at your own expense, with your invoice and a complete and signed returns coupon.
We request that you send us the merchandise by registred post and that you purchase insurance with the carrier for the value merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer's responsability. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessoiries, user guide, ...) Any product that have been damaged, is not in its original packaging, has the packaging that has been worn beyong simply opening the product, will not ben refunded.
For reimbursements :
- If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
-If the product is returned between the 8th and 15th day after the purchase, you will be refunded in the form of gift vouchers.
10. Returns
Please note that shipping fees are the customer's responsability, except if the product does not conform to the description of said product. The client is responsible for any damage done during the shipping of the returned goods.
11. Responsability
Maison Pratic will not be held liable for poor use and its consequences on the products purchased from our site.
12. Commentary, cristicism, communication
Any opinions left by Maison Pratic Users are screened and moderated by the marketing team.
If the comments infrange on the law or are inappropriate (abusive publicity, defamation, insults, out of the context commentary...) Maison Pratic reserves the rights to refuse or modify it.
13. Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warrancy contracts, failure to provide these details will result in cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present general conditions as well the conditions of use listed on the Site. In accordance with the " Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (Franch Data protection watchdog). Maison Pratic is authorised to extract, handle and use the information that concerns you. The information is the subject of computer processing.
You have permanent right to access and rectify all the informations that concerns you. In accordance with European texts and national laws in place (article 34 of the law of 6 january 1978). You can at any time, and by request, modify the information. If you accepted to receive our promotional emails when you are registered on the Site, offers including news items, clearance, exclusivities, good deals etc. will be sent to you. Yopu may at any time request not to receive any further e-mails from us on the link created for this purpose and inserted at the bottom of each page of our e-mails. Only Maison Pratic has information about you.
14. Intellectual ownership
All the content on the Maison Pratic site (illustrations, texts, names, brand names, images, and videos) is the property of Maison Pratic, ist co-contractors, or partners. Any partial or total reproduction of this content, by any means and any support, is subject to prior and express authorization by Maison Pratic.
All information, content, files and software offered by our services is protected by french and international law concerning intellectual ownership and copyright.
Maison Pratic cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished by the Intellactual property code.
Maison Pratic will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.